Q: How do I pay for TED Alert?
A: You are invoiced for your
agreed monthly charge Quarterly in advance, that is, at the
end of March, June, September and December. Any summaries or
full notice requests that fall outside your allowance are charged
in arrears. Invoices can be sent in either pounds sterling
or euros, it’s your choice.
Q: What are your payment terms?
A: The terms are 30 days from
the date of the invoice.
Q: Is there a user guide for TED Alert
available?
A: Yes. It
is sent to you as an Acrobat PDF, when the free trial
starts and contains useful information on the service,
related links and reading material, the layout of the notices
and what each field and notice type represents.
Are your prices flat monthly prices or are they per-user?
A: There are no additional per-user charges,
the flat monthly price is the same no matter if 1 person or
100 people are using it. Ted Alert pricing is based on
how many notices you receive per month, not the number of people
who are using it. You nominate a primary contact, who
can then automatically forward EU Tender Notices to anyone
who wants them.
Can I change plans at any time?
A:
Simply email alerts@euro-bidwatch.com and
we'll review your options with you. We'll never surprise
you with a "set-up" or extra "one-time" fee
if you upgrade.
Q: How often can I change my search
criteria?
A: As often as you like. There is no charge for this,
however amendments to your search criteria may impact your allowance
and monthly tariff.
Q: Can I request a bespoke search for
a specific notice?
A: Yes, we will design the
special search for you and examine the notices found by this
on a daily basis. Ones that are relevant will be forwarded
to you. There is no additional charge for this activity;
however it may impact your monthly allowance.
Q: How are the alerts delivered?
A: By e-mail. You automatically receive an HTML
e-mail summary of the TED Alerts matching your bespoke intelligent
profile. In it the search criteria are marked up in red,
facilitating your understanding of why you received them. There
is a back up fax facility should your e-mail be down.
Q: How often should I review my search?
A: The search can be reviewed
at your request. Euro-Bid Watch recommends a review at least
once a year.
This is conducted free of charge.
Q:
Can I cancel my subscription to TED Alert ™ ?
A: Yes you can cancel
at any time during the 30 days free trial and your initial invoice
will be waived. Thereafter you
may cancel at any time and the service will be terminated at
the end of the quarter we have most recently invoiced you for. This
means there is never more than three months subscription commitment. We
don’t pro-rate for partial months.
Q: Do you offer a 30-day free trial
for new accounts? What about cancellation?
A: Yes. If you cancel within 30 days of signing up you
won’t
be charged a thing. Refunds cannot be issued once your
initial 30 day free trial has finished. Please note only
new accounts are eligible for the 30-day free trial; upgrades
in a subscription plan do not qualify.
Q: I understand that I get a daily summary
of relevant notices so how do I order the ‘full text’?
Simply
by clicking on the ‘Get Full Text?’ link. You
will be prompted to enter a default password which will already
have been sent from us and then select the format, i.e. HTML,
RTF, PDF or Text, for your ‘full text’ document,
which is then emailed or faxed immediately.
Q: What are your Conditions
of Payment & Service
Activation?
The TED Alert service will be activated shortly after receipt
of the 30-day free trial application. If you do not cancel
within 30 days of activation, you are obliged to pay all invoices
also within 30 days. Under the terms of the Late Payment
of Commercial Debts (Interest) Act, Euro-Bid Watch LLP reserves
the right to charge 8% above the prevailing Bank of England
base rate of interest for outstanding debts on a daily basis
and to deactivate the service in extreme cases. This incurs
a £50 / €80 reconnection fee which is redeemable
if the following quarter’s invoice is settled within
30 days.
Q: What types of payment does Euro-Bid
Watch accept and will you take a Purchase Order?
We accept payments by cheque, BACS, CHAPS, Internet Banking
and SWIFT in Euros and Sterling but will only accept Euro cheques
if drawn on a UK bank account.. We accept Purchase Orders.
Q: What is the Length of Agreement
The agreement continues up to the end of quarter in which
you terminate your contract with Euro-Bid Watch LLP.
Disclaimer
Euro-Bid Watch LLP accepts
no responsibility for any information published or for notices
missed, whether through omissions in the Client’s Intelligent
Search Profile or where the OPOCE has incorrectly coded data
onto TED. This Agreement is to be governed and interpreted
by English law and the English courts.
If you can't find an answer to your question here, please email your query to us.
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